How to solve the DevOps vs. ITSM culture clash | Opensource.com

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Since its advent, DevOps has been pitted against IT service management (ITSM) and its ITIL framework. Some say “ITIL is under siege,” some ask you to choose sides, while others frame them as complementary. What is true is that both DevOps and ITSM have fans and detractors, and each method can influence software delivery and overall corporate culture.

Source: How to solve the DevOps vs. ITSM culture clash | Opensource.com

The law of diminishing returns and content development

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There’s a law of diminishing returns you have to watch out for when you’re developing thought leadership and other content. “Perfect is the enemy of good,” according to Voltaire. It’s possible to work on content for too long. For example, creating a PowerPoint deck that takes for months. Or, the fact sheets and white papers that snake through endless revisions. After rounds of unnecessary and contradictory reviews, the extra work ends up being a waste. The window of business opportunity closes. Team members must rush to put out a fire on another project. The content then goes to die amongst the cobwebs of a SharePoint site.

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Confessions of a dyslexic technical writer, Part 2

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I wrote a post entitled Confessions of a dyslexic technical writer about how I use my dyslexia as an advantage as a writer. The post still draws some feedback from other adult dyslexics.

Here are some other confessions I’d add to the post if I wrote it today:

Continue reading “Confessions of a dyslexic technical writer, Part 2”