Category: Work Sample

How to solve the DevOps vs. ITSM culture clash | Opensource.com

Posted in Technical Writing, Thought Leadership, Work Sample, Writing, Writing Sample

Since its advent, DevOps has been pitted against IT service management (ITSM) and its ITIL framework. Some say “ITIL is under siege,” some ask you to choose sides, while others frame them as complementary. What is true is that both DevOps and ITSM have fans and detractors, and each method can influence software delivery and… Continue reading How to solve the DevOps vs. ITSM culture clash | Opensource.com

How continuous deployment impacts the entire organization | Opensource.com

Posted in Thought Leadership, Work Sample, Writing Sample

In a continuous deployment (CD) software release strategy, any code commit that passes the automated testing phase is released automatically into the production environment. Automation replaces many manual steps and prompts dramatic changes in software delivery and operations. While dev and ops get the most attention when talking about the impact of CD, its effects… Continue reading How continuous deployment impacts the entire organization | Opensource.com

Digital technology drives customer insights for brick-and-mortar retailers

Posted in Thought Leadership, Work Sample, Writing, Writing Sample

Embracing the digital consumer through technology is a must for retailers in today’s economy. A savvy retailer with a mobile app and voice technology can leverage customer insights to drive new sales and improve loyalty programs to enhance customer engagement. Shoppers often reach for their mobile phone first, whether it’s to research a product or… Continue reading Digital technology drives customer insights for brick-and-mortar retailers