Since its advent, DevOps has been pitted against IT service management (ITSM) and its ITIL framework. Some say “ITIL is under siege,” some ask you to choose sides, while others frame them as complementary. What is true is that both DevOps and ITSM have fans and detractors, and each method can influence software delivery and overall corporate culture.
Published by Will Kelly
Will Kelly is a technical writer living and working in the Washington, DC area. After years of contracting, he returned to a full-time corporate job in 2016. He writes thought leadership about the cloud, enterprise mobility, and cybersecurity. Will has written for Samsung Business Insights, Tom's IT Pro, TechBeacon, CNET TechRepublic, and other sites. Earlier in his career, he wrote technical documentation for end users, developers, and operations teams. His current areas of interest include multi-cloud solutions, mobile security, and managed services. Follow Will on Twitter: @willkelly. View all posts by Will Kelly