Since its advent, DevOps has been pitted against IT service management (ITSM) and its ITIL framework. Some say “ITIL is under siege,” some ask you to choose sides, while others frame them as complementary. What is true is that both DevOps and ITSM have fans and detractors, and each method can influence software delivery and overall corporate culture.
Published by Will Kelly
My name is Will Kelly. I'm a technical marketing manager for a container security startup. Before that, I spent my career as a technical writer in the IT industry. My articles have been published by TechTarget, Opensource.com, InfoQ, CNET TechRepublic, and others. Follow me on Twitter:@willkelly. View all posts by Will Kelly