I’ve often said that one of the first casualties of my paid writing work are my personal writing projects like this blog you’re reading. Today, I added links to my recently published work over on SearchITOperations.com, SearchCloudComputing.com, and opensource.com
Since its advent, DevOps has been pitted against IT service management (ITSM) and its ITIL framework. Some say “ITIL is under siege,” some ask you to choose sides, while others frame them as complementary. What is true is that both DevOps and ITSM have fans and detractors, and each method can influence software delivery and overall corporate culture.
Source: How to solve the DevOps vs. ITSM culture clash | Opensource.com
It’s common for enterprises to leave the technical writer’s role out of the DevOps discussion. Even the marketing department joins the discussion in some DevOps-first organizations—so why not the writers?
Source: Hiring a technical writer in the age of DevOps | Opensource.com
In a continuous deployment (CD) software release strategy, any code commit that passes the automated testing phase is released automatically into the production environment. Automation replaces many manual steps and prompts dramatic changes in software delivery and operations. While dev and ops get the most attention when talking about the impact of CD, its effects extend outside your IT organization in a variety of ways.
Source: How continuous deployment impacts the entire organization | Opensource.com
Embracing the digital consumer through technology is a must for retailers in today’s economy. A savvy retailer with a mobile app and voice technology can leverage customer insights to drive new sales and improve loyalty programs to enhance customer engagement.
Shoppers often reach for their mobile phone first, whether it’s to research a product or to make a purchase outright. In fact, App Annie said that in Q1 of 2018, consumer spending on apps jumped 22 percent from a year earlier, reaching $18.4 billion worldwide. This was driven by growth in music and audio, health and fitness and game categories.
Embracing the digital consumer is clearly critical for retailers. Here are some ways to improve the relationship between retail operations and customers:
Continue reading “Digital technology drives customer insights for brick-and-mortar retailers”
Will Kelly 
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