Since its advent, DevOps has been pitted against IT service management (ITSM) and its ITIL framework. Some say “ITIL is under siege,” some ask you to choose sides, while others frame them as complementary. What is true is that both DevOps and ITSM have fans and detractors, and each method can influence software delivery and… Continue reading How to solve the DevOps vs. ITSM culture clash | Opensource.com
Category: Writing Sample
Hiring a technical writer in the age of DevOps | Opensource.com
It’s common for enterprises to leave the technical writer’s role out of the DevOps discussion. Even the marketing department joins the discussion in some DevOps-first organizations—so why not the writers? Source: Hiring a technical writer in the age of DevOps | Opensource.com
How continuous deployment impacts the entire organization | Opensource.com
In a continuous deployment (CD) software release strategy, any code commit that passes the automated testing phase is released automatically into the production environment. Automation replaces many manual steps and prompts dramatic changes in software delivery and operations. While dev and ops get the most attention when talking about the impact of CD, its effects… Continue reading How continuous deployment impacts the entire organization | Opensource.com
Digital technology drives customer insights for brick-and-mortar retailers
Embracing the digital consumer through technology is a must for retailers in today’s economy. A savvy retailer with a mobile app and voice technology can leverage customer insights to drive new sales and improve loyalty programs to enhance customer engagement. Shoppers often reach for their mobile phone first, whether it’s to research a product or… Continue reading Digital technology drives customer insights for brick-and-mortar retailers
