In defense of kindness in the editorial review cycle

I took an interest in editorial reviews early in my career. That interest drove me to become a technical reviewer in the computer book industry for several years. I’m not sure they even have that role anymore. At the least publishers may not pay for that review anymore. Sitting through curt and incomplete document reviews… Continue reading In defense of kindness in the editorial review cycle

How cloud issues can trickle down to content development

Photo by Sebastian Herrmann on Unsplash I regularly discuss with a colleague the state of the cloud and how to make cloud messages resonate with readers He’s a solutions architect. I’m a technical writer. We work in allied professions, but he sees things I don’t see. What I came to see after a few discussions with… Continue reading How cloud issues can trickle down to content development

Ambiguity should signal ownership for technical writers

Too many technical writers live in style guides, single sourcing, FrameMaker, processes, and methodologies. They can sometimes escape from the business of software development. This monk like college advanced composition teacher existence can separate the technical writer from the realities of today’s dysfunctional workplace.When facing down ambiguity, technical writers have two choices: Wallow in the… Continue reading Ambiguity should signal ownership for technical writers

Google Keep and the art of capturing personal research

I’m one of those disaffected Evernote users that people talk about after their fall from Unicorn status. I depended on it for years as a freelance writer. It was my tool of choice for capturing my writing research and ideas. I got away from using Evernote. he UI never changed while its management (and fortunes)… Continue reading Google Keep and the art of capturing personal research

How Can IT Leaders Improve Processes in Areas Like Document Management to Boost Productivity?

Behind the tools, however, are the people using and deploying them—IT leaders and workers—observes Will Kelly, senior technical writer and content strategist. “Improving processes in areas like document management means getting direct input and feedback from the people doing the actual work,” he says. “It can be too easy for some IT leaders to sit… Continue reading How Can IT Leaders Improve Processes in Areas Like Document Management to Boost Productivity?