Writing topics I hope to tackle in 2019

I had a nice week off between Christmas and New Years. Too often in the past, I’d forget to slow down for a couple of days to catch my breath, reflect,, and make plans for the next year. One thing I thought about was what writing topics I want to tackle in 2019. Here are… Continue reading Writing topics I hope to tackle in 2019

Of bots and BYOD user support

Image by Oliur Rahman via Unsplash Chatbots and bring your own device (BYOD) are two of the most predominate technology trends right now. I’ve been doing a lot of reading about chat bots and how they are changing some business workflows. I’m predicting that some innovative enterprise mobility management (EMM) vendor could implement chat bots to… Continue reading Of bots and BYOD user support

The challenges facing BYOD certification

A question that crops up every so often in the forums and from readers is when can we expect a vendor certification focusing on bring your own device (BYOD) policies. Considering the multi-layered complexities around BYOD implementation, security, and management, vendor technology certification seems to be a natural step. While significant challenges remain, there have… Continue reading The challenges facing BYOD certification

4 ways to support BYOD users with maximum call deflection

Image by Christian Widell via Unsplash.com Even in 2016, some of the most lingering questions about Bring Your Own Device (BYOD) outside of security are around user support. No self-respecting help desk supervisor is going to want to see their numbers get dinged because of one Android flavor or another. An old client of mine… Continue reading 4 ways to support BYOD users with maximum call deflection