Intuitive, Cognitive Technologies Are Changing the Business and Its Workforce – Cognitive Service Management

Employers will look for candidates who are creative and emotionally intelligent, but who also have the ability to understand the context of applying technology to business problems, said technical writer and content strategist Will Kelly (@willkelly). However, Kelly goes on to say, technical skills will remain critical. “Cloud and enterprise mobility skills will equip them… Continue reading Intuitive, Cognitive Technologies Are Changing the Business and Its Workforce – Cognitive Service Management

How cloud issues can trickle down to content development

Photo by Sebastian Herrmann on Unsplash I regularly discuss with a colleague the state of the cloud and how to make cloud messages resonate with readers He’s a solutions architect. I’m a technical writer. We work in allied professions, but he sees things I don’t see. What I came to see after a few discussions with… Continue reading How cloud issues can trickle down to content development

Ambiguity should signal ownership for technical writers

Too many technical writers live in style guides, single sourcing, FrameMaker, processes, and methodologies. They can sometimes escape from the business of software development. This monk like college advanced composition teacher existence can separate the technical writer from the realities of today’s dysfunctional workplace.When facing down ambiguity, technical writers have two choices: Wallow in the… Continue reading Ambiguity should signal ownership for technical writers

5 things I believe about enterprise collaboration

Photo by Kaleidico on Unsplash I follow enterprise collaboration both as a long time technical writer in the IT industry and as somebody who has written about collaboration platforms over the years for online publications. It can be too easy to wreck collaboration in my mind. I’ve seen it many times happen during my career, giving… Continue reading 5 things I believe about enterprise collaboration

Why I left contract technical writing

I spent a large part of my technical writing career working as a contractor. It was a formative part of my career where I got to focus on doing the work and got experience working in such industries as telecommunications, financial services, and even worked in an NGO. I’d work on a 1099 or W2… Continue reading Why I left contract technical writing