Behind the tools, however, are the people using and deploying them—IT leaders and workers—observes Will Kelly, senior technical writer and content strategist. “Improving processes in areas like document management means getting direct input and feedback from the people doing the actual work,” he says. “It can be too easy for some IT leaders to sit in their office and create processes that aren’t supportable by the workers building products and serving customers. Take that direct input, start small, and ite

Source: How Can IT Leaders Improve Processes in Areas Like Document Management to Boost Productivity?