Summertime is my big chance to read. It’s probably because I like to sit by the pool and go to the beach. When I used to have a personal blog, I used to always post the books I was planning to read during the summer. Now, it’s time to bring back that tradition.
Behind the tools, however, are the people using and deploying them—IT leaders and workers—observes Will Kelly, senior technical writer and content strategist. “Improving processes in areas like document management means getting direct input and feedback from the people doing the actual work,” he says. “It can be too easy for some IT leaders to sit in their office and create processes that aren’t supportable by the workers building products and serving customers. Take that direct input, start small, and ite