Maintaining technical documents: A primer

While maintaining technical documents can be the most boring part of the technical writer’s job in some organizations, it’s a necessary part of the business especially in policies and procedure driven environments. However, updating documents often falls down the list of priorities and becomes a reactionary task versus a natural element of business operations. Becoming… Continue reading Maintaining technical documents: A primer

Take your team from inbox to collaboration

There is a dizzying array of online collaboration applications available today that can satisfy the requirements of organizations with teleworkers, virtual teams, and freelancers. What many of these online collaboration offerings do is gloss over the best ways to move users from depending on their email inboxes and other file stashes to migrating their documents… Continue reading Take your team from inbox to collaboration

Democratizing project management data: Beyond the Gantt chart

One of the reasons why I find project management applications so interesting and have written about them in the past is because the good project management applications are communications tools at heart. Throughout my time as a contract technical writer, I’ve seen inside project management organizations of every stripe and the quality of project communications… Continue reading Democratizing project management data: Beyond the Gantt chart

5 productivity lessons my thyroid taught me

My Thyroid — actually the subsequent Thyroidectomy I had in October 2010 — has been perhaps the most prolific productivity teacher in my life thus far. The farther I get away from the surgery the more I’ve come to realize the productivity lessons from the whole thing. I had to bring many things to a cold hard stop and… Continue reading 5 productivity lessons my thyroid taught me

5 reasons why your document reviews aren’t working

I’ve long been a student of technical document reviews. So much so, I worked as technical reviewer for some computer book publishers to learn more about this critical element of the technical communications development standards (and that I thought I could do a better job than the reviewers where I was working at the time).… Continue reading 5 reasons why your document reviews aren’t working